Investors/Owners

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Investor/Owner Guarantee

The property management agency owner has been a resident of the Tri­Lakes area since 2006 and is an expert on the local rental and sales market.
Frequently Asked Questions
    Tenant Quality Assurance Guarantee

        We are so confident in our tenant qualification process that if we have to evict a tenant we pre­qualified, we will find a new tenant and waive the transition fee. This is a FREE service, not an "Eviction Protection Plan."

    Rent Deposit and Management Fee Guarantees

        We know you want your money fast, so we ACH transfer your monthly rent payments into your bank account by the 10th day of each month. We also believe that if we can't collect the rent, then we should NOT get paid. You only pay us a management fee if we successfully collect the rent due. When leasing a new property, you don't pay us a leasing fee until we have a signed lease and the first month's rent. You only pay the management fee when the property is occupied. We do our job, or you don’t pay! Management fees during vacancy days that exceed  7­nights for move in and out will not be charged to the owner/investor. Management fees are 10% of collected monthly rent. New tenant transaction fee is 25% of first month's rent in lieu of the 10%.

    24/7 Information and Support

        Our daily operations are run with a Yardi Breeze, a powerful online property management app. This application allows 24/7 access by the renter and owner/investor to obtain information pertaining to the subject property even after hours! This application supplements our superb personal relationship with live interaction available during our office hours. Owners/investors have access to our emergency care hotline to speak with the owner of the property management company directly. We also provide you with secure online access to monthly statements, inspection reports, invoice copies, tax reports, and rental history with a click of a mouse.

    Legal Compliance Guarantee

        Our lease agreement is reviewed and approved by legal counsel Kenneth Davidson, a top Colorado landlord attorney, to be in compliance with the Colorado Real Estate Commission. We operate in compliance with fair housing, Colorado habitability, application screening, and right ­to ­cure laws.

Frequently Asked Questions
    Preferred Rates and Loyalty Rewards

        As a property management client you enjoy reduced fees whenever you sell and buy properties with us. When we sell the rental property that we have been managing for you, you will get $3,000.00 or 1% off the listing commission, whichever is greater, credited at closing. When you invest in a non ­primary residence with us, you will get a free one year Blue Ribbon Gold Home Warranty.

    Property Inspections, Repair and Maintenance

        We perform two exterior property inspections yearly and at least one annual full interior inspection with video, pictures and document checklists. We have low, normal and urgent protocols to ensure cost control and we pre­screen all of our vendors. Maintenance charges are never marked up, and all receipts are provided to owner investor. To ensure all repairs are done properly we send the renter a repair survey.

    Property Marketing

        We aggressively market your property at no additional cost to you! Our lease requires a 60-day notice, not the frequently seen 30-­day notice. This helps to prevent vacancy. We use multiple promotional tools to get your property in a lease!

    Giving Back

        For every lease we sign, we donate your second month's property management fee to Tri­ Lakes Cares to help with living expenses for those in our community who are struggling. This money is used to help residents of the Tri­ Lakes area pay their rent and meet other needs during unexpected financial emergencies.

Our Team

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Property Marketing

It is our job to find you qualified tenants to prevent vacancy and to maximize the money in your pocket with no hassle to you. Every rental home has something that makes it special to stand above the other properties. It is our job to share this with the lessees/tenants. We may use a number of avenues to get your unique home in front of renters. Tenants/Lessees will find your home when it is listed by the best property management specialists: Monument & Tri ­Lakes Property Management Specialists.

 

  • Beautiful flyers
  • Professional interior and exterior photos
  • Detailed property descriptions highlighting your home's uniquene attributes
  • Syndicated online marketing
  • Distributed newsletters and mailers
  • Featured placement on our blog

 

 

  • Facebook posts
  • An abundance of banners, flags and signs
  • TLR markets a large index of known Lessees/ Tenants
  • Directional "For Rent" signs in neighborhood per HOA covenants
  • Agent supervised showings
  • Optional virtual video tour

 

Tenant Application Requirements

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Rent Collection

 

  • We will collect the rent on the first of each month by using the online app. Our PO Box is also available for mailing rent.
  • We will deposit rents received into the owners account by the 10th of each month or sooner.
  • We will post the received payments in your portal the day the payment is received by lessees/tenants.
  • We will pre­screen during the application process to limit the risk of late or no payments.
  • We does not provide a rental payment grace period for lessees/tenants. The rent is due on the due date so you get your payment sooner. The eviction process may start quicker reducing your loss and maximizing your investment gain.
  • Payment history for the life of the property management agreement will be available in the app 24/7.
  • A year­ end tax statement will be provided in a timely manner to Owner/Investor.
  • In unfortunate and rare occasions, we will serve a 10 day pay or quit to begin the enforcement of rental payment or will begin the eviction process the first day the law will permit. All further paperwork and documentation required to assure a court date to execute eviction due to lack of payment will be conducted by Monument & Tri Lakes Property Management Specialists. We will appear in court on your behalf as the property management representative. The Owner/Investor is responsible for legal counsel.

 

Maintenance, Repairs, and Inspections

It is our job to ensure your property remains in good working condition to protect and provide you with the highest cash flow possible for the current market. We will update you with inspection reports and pictures in written form every 6 months.

Inspections

 

  • Prior to move in, we will take a video and pictures of the property's condition both inside and out. These pictures will be emailed to the lessee to time stamp the condition of the property upon occupancy.
  • Lessee/Tenant will receive a property condition move ­in document that they will complete and return per the contract deadline date.
  • Inspections every 6 months with pictures. Any repairs needed will be addressed at that time in writing. It is our expectation to consistently keep your property in good working condition.
  • You will receive pictures of your property after each walk through.

 

Maintenance and Repairs

 

  • Lessee/Tenant portal will allow for 24/7 maintenance requests.
  • We have a list of vendors and repair providers that our past clients and customers have been happy with to this point. These vendors and licensed contractors will be approved by the Owner/Investor within the agreement.
  • Maintenance requests are visible to the Owner/Investor immediately in the portal.
  • Emergency calls to owner of Monument & Tri Lakes property Management specialists are available after office hours.
  • We will coordinate all repairs for the Owner/Investor
  • We will articulate if the repair is normal wear and tear or neglect. Normal wear and tear is the responsibility of the Owner/Investor and Neglect is the responsibility of the Lessee/Tenant. Guidelines are in the rental agreement.
  • We will consult the Owner/Investor of repairs over a specifies amount found in the agreement prior to approving the repair.
  • Billing for repairs will be withdrawn from account and put into the portal for Owner/ Investor review.
  • Follow ­up surveys after repairs are completed.
  • The most recent contracts will supersede this list. Please refer to the contract for more detail and updates to protocol.

 

Move In and Move Out Services

We provide comprehensive move in and move out services for all of our investors/owners.

Move In Services

  • Extensive background check for new applicants to include criminal history, credit, income and prior rental history.
  • Provide the Lease: approved by lawyer and required by the state, annually reviewed for updates.
  • Lease enforcement for the entirety of the lease.
  • Accept collection of funds, full first month rent, and security deposits.
  • Move­ in inspections with time stamped pictures of property condition.
  • Move ­in inspection video with time stamp of property condition.
  • Re­key and change combinations on door locks.
  • Schedule and execute all property repairs prior to new renters' occupancy.
  • Assure the property is in good working condition and habitable.

Move Out Services

  • Coordinate property cleaners.
  • Coordinate property repairs.
  • Move out inspection with video and pictures.
  • Coordinate removal of trash, debris, lessee’s personal property from the residence.
  • Compare the move in condition to the current move out condition and balance the security deposit funds accordingly with debits from the security deposit.
  • Coordinate annual and biannual inspections and repairs for systems that may apply to property such as sump pump, HVAC systems, sprinklers system, whole house humidifier, water purifiers, fireplace, appliances, washer, dryer vent.
  • Provide the remaining deposit to renter/lessee with receipts for withheld deposits.
Lease specifications supersede information on website.